At rbazze, we believe gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. Our responsible gaming programme equips every Bangladeshi player with the tools, information, and support needed to stay in control.
Six pillars that define how rbazze protects every player on our platform
Every rbazze account requires mandatory identity verification. We confirm that all players are 18 years of age or older before any real-money activity is permitted. Documents are verified by specialist KYC partners using secure, encrypted channels.
Players can set daily, weekly, or monthly deposit limits directly from their account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period before the change is applied.
Need a short break? rbazze allows players to activate a time-out of 24 hours, 7 days, or 30 days. During a time-out, you cannot log in, place bets, or make deposits. Time-outs cannot be reversed once activated.
If you feel that gambling is no longer entertainment, you can request a self-exclusion for 6 months, 1 year, 3 years, or permanently. Self-exclusion closes your account and prevents re-registration for the chosen period.
rbazze can display regular session reminders showing how long you have been playing and your net win or loss during that session. These reality check notifications help you make informed decisions about continuing or stopping play.
Our player support team is available around the clock via live chat. If you have concerns about your gambling behaviour — or on behalf of someone else — our trained support agents can guide you to the right tools and resources.
rbazze provides a full suite of player-controlled safety tools, all available free of charge directly within your account. These tools are designed to complement each other — you can use one or several simultaneously based on your individual needs.
All safety measures are enforced at the platform level. This means they cannot be bypassed by clearing your browser cache, switching devices, or creating a new account during an active self-exclusion or time-out period. rbazze cross-references identity details to prevent circumvention.
Responsible gaming at rbazze is not a checkbox — it is a genuine commitment backed by technical controls, trained staff, and a culture that puts player well-being above short-term revenue. If you ever need assistance, contact us via live chat at any time.
Set the maximum amount you can deposit over a defined rolling period — daily (24 hours), weekly (7 days), or monthly (30 days). Limits are applied to all payment methods combined, including bKash, Nagad, Rocket, and Upay. You can decrease a limit at any time with immediate effect. Increasing a limit is subject to a mandatory 24-hour waiting period, giving you time to reconsider.
Set the maximum net loss you are prepared to accept over a daily, weekly, or monthly period. Once your loss limit is reached, your account is automatically locked for the remainder of that period. Loss limits help prevent chasing losses — one of the most common triggers of problem gambling behaviour.
Define how long a single gaming session can last before the platform automatically logs you out. You can set session limits in increments from 30 minutes up to 8 hours. A 5-minute warning notification is sent before the limit is reached, giving you the opportunity to save your progress or wrap up a game round.
A time-out temporarily suspends your account from all gambling activity. Choose a period of 24 hours, 7 days, or 30 days. During the time-out, you will not be able to log in, deposit, or access any games. Any pending withdrawals will be processed normally. Time-outs cannot be shortened once activated — this is intentional and is part of the tool's effectiveness.
Self-exclusion is a long-term option for players who feel that a firm boundary is needed. Available periods are 6 months, 1 year, 3 years, or indefinite (permanent). During self-exclusion, your account is closed, all marketing communications are stopped, and re-registration is blocked. To request self-exclusion, contact our support team via live chat — it is activated within one business day of your request. We strongly encourage any player who feels they may have a gambling problem to consider self-exclusion.
Problem gambling can affect anyone. These are some of the common warning signs to be aware of
Spending more money or time gambling than you originally intended or can afford
Chasing losses — continuing to gamble in an attempt to recover money already lost
Neglecting work, family, or personal responsibilities because of gambling
Borrowing money or selling possessions in order to fund gambling activity
Feeling restless, irritable, or anxious when not able to gamble
Concealing your gambling habits from family members or close friends
Gambling to escape stress, depression, anxiety, or personal problems
Repeatedly making unsuccessful attempts to control, cut back, or stop gambling
Continuing to gamble despite serious negative financial or personal consequences
If you recognise any of these signs in yourself or someone you care about, please reach out to the rbazze support team immediately. You can also use our self-exclusion or time-out tools right away — no questions asked.
Reflect honestly on the following questions. If you answer "yes" to two or more, we encourage you to use our responsible gaming tools or contact support.
Eight principles we commit to upholding for every player, every day
We confirm the age of every account holder before any real-money activity is permitted, with no exceptions.
All responsible gaming tools — deposit limits, time-outs, self-exclusion — are free and always accessible.
Every rbazze support agent receives training on how to identify and appropriately respond to signs of problem gambling.
We take self-exclusion requests seriously and enforce them rigorously, including blocking re-registration attempts.
We do not target promotional offers at players who have shown signs of distress or are under active responsible gaming restrictions.
Our marketing and game design are guided by entertainment value — we do not depict gambling as a path to wealth or financial security.
Responsible gaming data — including self-exclusion requests — is treated with the highest confidentiality standards and never shared commercially.
We regularly review and update our responsible gaming programme to reflect best practices and the evolving needs of our Bangladeshi player community.
You are never alone. These channels are available if you need to talk or take action
Our trained support team is available 24 hours a day, 7 days a week via the on-site live chat widget. Whether you want to set a limit, request a time-out, or just talk through a concern, we are here to help without judgement.
For non-urgent responsible gaming matters, you can write to us at support@rbazze.vip. We aim to respond to all responsible gaming emails within one business day (Bangladesh Standard Time, UTC+6).
To activate self-exclusion immediately, contact our live chat team and state that you wish to self-exclude. They will process your request within one business day and confirm exclusion by email. No additional documentation is required.
Gambling is most enjoyable when you are in control. Explore our games, set your limits, and play at a pace that works for you. If you ever need assistance, our support team is one click away.